Terms & Conditions

Enquiries

Should you have any queries you can contact us at kimichips@hotmail.com. If your enquiry is in relation to a specific order, please ensure that you quote your unique order reference number.

Alternatively you can contact us by writing by emailing us to request the address or contacting by telephone, calling 07817677435.

Website User Guide

You can navigate around the site to each category by clicking on the category of your choice. Click on any of the items within the category to see a larger picture along with the item description, price and size options.

Add to Basket

By clicking on this button your item will be placed into your virtual shopping basket and you are now ready to begin the purchasing process or continue shopping by clicking the continue shopping icon.

Proceed to Checkout

Bobbenco does not request that you enter personal details directly. You will be forwarded to our secure, third-party payment provision website, www.paypal.com. You should consult this company’s terms and conditions for direct information. Bobbenco will obtain your personal details from paypal, excluding debit or credit card numbers, once your payment is processed. For further help in the process please view our help page. If you are unsure or worried about the status of your order, or whether payment has been sent, please contact Bobbenco directly on 07817677435 or kimichips@hotmail.com.

Despatch/Transit Time

We aim to despatch all orders within 3 working days of order confirmation, but please allow up to 7 days for delivery within the UK. We will make every effort to fulfil orders within the stated period but that time period is only an estimate of the anticipated time for delivery and we can accept no responsibility.

All packages will be sent via Royal Mail.

Their estimated transit times for packages are: - UK first class items up to 3 working days - Airmail items up to 5 working days

Bobbenco asks customers to please note that we cannot be responsible for delays in transit cased by customs and import procedures. Should you wish to enquire about the status of your order please contact kimichips@hotmail.com quoting your order reference from Bobbenco (found in the confirmation email sent to you by Bobbenco).

Posting and Packaging

Our postage & packaging costs are calculated specifically for each order taking into account the size/weight of the package, it’s contents and destination. On all orders placed for delivery outside of the UK, please note that it is the customer’s responsibility to pay subsequent import duties that may be levied on consignments within their own countries. Our Standard postage rates are based on the Royal Mail first class tariff for UK deliveries or Airmail for any other destination.

Transit Time

UK first class items up to 3 working days Airmail items up to 5 working days Bobbenco asks customers to please note that we cannot be responsible for delays in transit cased by customs and import procedures

Payment Options

Please consult www.paypal.co.uk for payment types accepted. Most major credit and debit cards are accepted as well as Paypal payment.

Exchanges

While we hope you will be satisfied with your purchase, if you are dissatisfied with the product in any way please contact us at kimichips@hotmail.com. For sanitary reasons Bobbenco does not accept returns/refunds/exchanges unless the product is faulty or there is a quality control issue. If so, you will be asked to return the faulty item to Bobbenco by post and you will receive a full refund (including postage) or exchange. Please include your reference number when contacting.

Defects

We warrant that all Goods will correspond with their product description and be of satisfactory quality. To claim for a breach of this warranty, please return the Goods to us within 14 days of delivery, together with a description of the alleged defect and, where there is a valid claim, we will at our discretion either replace or repair the Goods free of charge or refund you the price of the Goods.

Lost Items

In the event of a non delivery, we must be notified within 5 months of the order date in order to investigate the loss and submit a claim to Royal Mail. Therefore, parcels reported missing after this time will not be refunded or re-sent.